Office Clerk Ii

Position: OFFICE CLERK II - #25-001375-0007

Introduction

As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment.

MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question;

or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer, a multi-line phone and other office equipment. Applicants must have access to reliable transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor,  tawandal.jackson.

The Office of the Public Defender in Baltimore County, Towson, Maryland is seeking applicants who can provide excellent customer service both in person and over the phone. The primary responsibility for this position is to be the point of first contact for clients, families, and members of the court. This position will be assisting attorneys with client communications. Additionally, another primary responsibility of this position is to support the attorneys by downloading discovery, filing and general office duties.

Additionally, this position will provide assistance with data entry and other clerical duties. This position will require use of our internal database (eDefender) and use of various judiciary websites (MDEC, Case search, Jportal). Bilingual candidates are encouraged to apply.

GRADE

ASTD7

LOCATION OF POSITION

200 Washington Ave, Towson, Maryland 21204

Main Purpose of Job

This Office Clerk II position is responsible for our reception area. Primary responsibilities for this position include answering phone calls, routing phone calls, distribution of information to external customers, greeting walk-in customers to our reception area. Other clerical duties such as typing, data entry and filing will be secondary responsibilities of this position. Employees in this classification do not supervise.

MINIMUM QUALIFICATIONS

Education:

Completion of the eighth grade.

Experience:

One year experience performing clerical duties in an office environment. Notes:

• Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
• Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Excellent communication, customer service and computer skills. The ability to work in a fast-paced environment and experience working with diverse populations. High School Diploma or GED.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be admitted to the examination for this classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, OR QUALIFIED and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS

Online Applications Preferred. Please fax all paper applications and questionnaires to . Inquiries regarding applications and submitting paper applications can be directed to:
Office of the Public Defender, Human…