Workplace Receptionist - Baltimore, MD

About The Role

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

• Receive and direct incoming calls to appropriate personnel and voicemail. Make a memorable first impression by answering the telephone in a professional manner.
• Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location. Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility.
• Schedule and prepare meeting and conference rooms. This includes room setup and reset, pre‑checking meeting rooms and event spaces and request building and housekeeping services as needed.
• Perform general clerical duties including distributing office mail and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed.
• Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve problems while exercising discretion.
• Positively impact hospitality initiatives through execution of clearly defined duties and SOPs.
• Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

HS Diploma Or GED Or Equivalent Experience Required.

• A minimum of 3‑4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Receptionist position is $40,000 annually and the maximum salary for the Workplace Experience Receptionist position is $43,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well‑being, personal productivity and organizational effectiveness through people‑led, technology‑enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge‑quality services provided by talented CBRE “hosts”; world‑class customer service training and certification; and a powerful, enterprise‑grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve work spaces, use food and beverage services, and access building and concierge services.

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Service line: GWS Segment