Resident Occupancy Specialist

Resident Occupancy Specialist – The Community Builders, Inc.

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in‑person visits as needed.
• Listen to resident requests, concerns and comments and refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre‑qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move‑in condition.
• Facilitate and attend community engagement activities with residents as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals and enter data into tracking system.

• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing; sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

• Excellent customer service verbal and written communication;
  English language skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office, including Word, Excel and Outlook.

• High school graduate or GED equivalent.
• Customer‑service experience in property, hotel, retail, or sales (1 year).
• Experience and proficiency in Microsoft Office.
• Industry software such as Yardi is a plus.
• Experience in Section 8 housing and LIHTC is preferred.

• Medical, dental and vision insurance.
• 12 paid holidays.
• PTO accruals based on tenure.
• Employer contributions to Health Savings Accounts.
• Company‑paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax‑advantaged accounts for commuter parking, medical & dependent care FSA.
• Hospital & critical illness insurance.
• Confidential 24 hr Employee Assistance Program.

The Community Builders is an equal opportunity employer.