Administrative Specialist II; Eligibility Determination Unit

Overview

The Administrative Specialist II will provide full performance-level administrative work in support of the Division of Rehabilitation Services (DORS) – Eligibility Determination Unit. This position reviews and analyzes personal, medical, psychological, social, educational, and other information to prepare applications for eligibility determinations. It requires regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies.

The position works with other professional staff engaged in the intake and eligibility processes for Vocational and Pre-Employment Transition Services cases.

• Prepare and analyze various reports from dual electronic case management systems to manage office workflow.
• Prioritize tasks based on federal eligibility requirements.
• Manage and track case follow-up to secure medical documentation or arrange diagnostic examinations.
• Identify and coordinate support services such as ASL, foreign language interpreters, transportation, and child care needed to complete medical and psychological assessments.
• Schedule and manage intake appointments.
• Identify and prepare cases for transfer to appropriate field office.
• Make recommendations for procedural enhancements.
• Obtain, analyze and interpret records for required data and disability documentation.
• Prepare and analyze monthly reports.
• Analyze legal requests for consumer documentation.
• Ensure electronic case records are accurate and complete.
• Explain DORS policy/procedures to consumers, the general public, and referral sources.
• Respond to consumer crisis situations, providing information and community resources.
• Process invoices for payment and resolve billing questions.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

One year of experience performing administrative staff, clerical, clerical-technical, or secretarial work.

• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

• Experience using a case management database software program.
• Experience processing invoices or billing management.
• Experience using Excel spreadsheets.
• Experience reviewing information for content and accuracy.
• Experience working with people with disabilities.
• Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications. All information concerning qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

State of Maryland Benefits:
It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained and submitted as instructed by the agency. All application materials must be received in our office by the closing date.

Postmarks will not be accepted. Applications must be complete to be considered, including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed.

Inquiries can be made to , TDD . Appropriate accommodations can be made for individuals with disabilities. If you have difficulty with your user account or have questions about the online application system, contact the MD Department of Budget and Management, Recruitment and Examination Division at . TTY Users:
Call via Maryland Relay. Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Misrepresentation of academic or experience requirements may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.