Services Program Assistant

Overview The Housing Services Program Assistant provides administrative, billing, and representative payee support to the ACIS Housing Services team. This role is responsible to maintain accurate data, verify Medicaid coverage, management of payment systems, process representative payee budgets, process ACIS billing, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Clinical Program Manager.

Key Role Responsibilities Collects, compiles and enters data into and from a variety of sources and submits timely reports

Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for clients who are in multiple housing programs

Assists with the lease-up process to include obtaining and compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings

Completes documentation and coordinates with various funders in the administration of rental subsidy payments

Research and resolves rent payment and other housing-related issues.

Aid with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.

Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Manages small projects that promote access to material resources, including, but not limited to food and household items

Maintains filing systems, typing up forms, letters, sorting and sending mail Conducts frequent EVS checks to ensure Medicaid coverage

Conducts monthly HMIS ACIS billing

Key Agency Responsibilities In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance

Actively participates in performance improvement and advocacy activities that support the mission

Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations

Performs other duties on an as-needed basis

Knowledge, Experience and Skills Formal Education and Training Associate Degree preferred;
High School Diploma or GED required

Valid Driver’s license, access to a personal vehicle during work hours, and clean driving record

Experience

Two years of experience in an office setting

Two years of experience with bookkeeping and accounting processes

Experience working with people who are experiencing homelessness or from low-income backgrounds

Proficiency with automated systems and willingness and ability to learn new software packages

Proficiency in Microsoft Excel Skills Willingness  to adopt Harm Reduction and Housing First principles and apply them to work with clients

Demonstrates interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers

Strong organizational skills

Ability to work independently, with initiative and handle multiple priorities and tasks

Strong customer service, with the ability to clearly communicate verbally and in writing

Demonstrates personal integrity and has ability to maintain confidentiality

Capacity to tolerate frequent interruptions and work as part of an interdisciplinary team Approaches change with a positive, flexible, open-minded attitude

Working Conditions and

Physical Requirements Activity Some Freq Work  Position %
Lift0-50 lbs.

XSitting
30%
Carry0-50 lbs.

XWalking
40%
Push0-50 lbs.

XStanding
30%
Pull0-50 lbs.

XStoop, KneelXCrawlXClimbXBalanceXPhysical Requirements Hazards…