Customer Care Coordinator

## Customer Care Coordinator Apply:
Baltimore, MD:
Posted 6 Days Ago:
JR100109

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.
** Pay:** $40,000.00 - $45,000.00 per year  ## About Thomasville Restoration To help achieve this goal and support our growth, we are building a world-class Coordination Team and adding a Customer Care Coordinator who will be a key member of this team, reporting directly to the Head of Operations.  ##
** What You’ll Do
*** Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
* Review and forward messages received during after-hours.
* Assemble and distribute job folders with estimates and other job-related documents.
* Send welcome emails to new customers in the Reconstruction Department.
* Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.
* Assist with various administrative and operational duties.  ##
** Who You Are
*** 2 years of progressive work experience.
* 1 year of administrative experience, preferably in the home restoration industry.
* Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.
* Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
* Fluent in English. English and Spanish is a strong plus.
* Knowledge and understanding of restoration industry platforms is a plus.
* Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
* Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
* Motivated self-starter who is professional and has a passion for making things better.
* Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.
* Proficiency in Microsoft Office, including Outlook, Word, and Excel.  ##
** Your Impac
** tYou will help ensure calls, customer communication, job documentation, and administrative tasks are handled accurately and efficiently, supporting a smooth experience for both customers and the Thomasville team.