Administrative Support Specialist

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Full Time Baltimore, MD, US

Salary Range: $25.00 To $26.00 Hourly

Are you ready to embark on an exciting career journey with a company that values patient satisfaction and fosters growth? Look no further than Franklin Square Medical Center! We are currently searching for a dedicated and enthusiastic Administrative Support Specialist to become an integral part of our team. In this role, you will be crucial in managing patient relationships and directly contributing to our success.

As an Administrative Support Specialist at Franklin Square Medical Center, your primary focus will be on meeting the needs and requests of our patients, ensuring they have a positive experience throughout their healthcare journey. Each day, you will engage with a diverse range of patients through inbound and outbound emails and calls. While experience in sleep medicine or related fields is a plus, we are more than willing to provide training for the right candidate who possesses excellent communication skills, a passion for learning, and a genuine commitment to advocating for patients' healthcare needs.

At Franklin Square Medical Center, we strive to provide exceptional service to our patients through comprehensive consulting and education. By joining our team, you will have the opportunity to take on the following responsibilities:

• Exhibit dedication by maintaining communication with patients (calls and emails) until their concerns are fully addressed.
• Seek to deeply understand and address patients' needs and concerns promptly.
• Prepare for office inspections, ensuring consistent readiness.
• Verify compliance, completeness, and accuracy of data by reviewing documents.
• Collaborate with colleagues to ensure departmental and organizational success.
• Foster patient loyalty by delivering outstanding patient experiences.

• Previous experience in DME or Medical Devices is beneficial but not required; we welcome new graduates to apply.
• Demonstrated ability to meet goals effectively.
• Proficiency with relevant computer programs and phone systems (e.g., Salesforce, Ring Central, Microsoft Office, TEAMS).
• Ability to learn about our products and services and communicate them to patients, coworkers, and staff effectively.
• Strong communication and interpersonal skills.
• Excellent multitasking, prioritization, and time management abilities.
• A minimum of a high school diploma is required.

This full-time position operates Monday to Friday, with hours varying between 8:00 AM and 5:00 PM EST. You will work onsite at our Franklin Square Medical Center location. Additionally, you'll benefit from paid holidays, paid time off (PTO), and a comprehensive benefits package.