Operations Manager, StarTUp

Building and Space Operations:

• Manage the daily operations of StarTUp, ensuring that the building and coworking space are welcoming, functional, and accessible.
• Implement and oversee operational systems, processes, and procedures that support StarTUp’s goals and activities.
• Coordinate building access and security, including keys, operating hours, automatic door schedules, and electronic card access.
• Serve as the primary contact for facilities, maintenance work orders, housekeeping services, and other building-related needs.
• Manage space reservations, visitor inquiries, tours, catering coordination, and related administrative functions.
• Provide reception services and assist clients and visitors with building amenities, coworking lockers, monitors, conference-room systems, and other technology.

Programs, Events, and Community Engagement:

• Serve as the logistical lead for all StarTUp programs and events, managing planning, timelines, setup, execution, and post-event follow-up.
• Coordinate event logistics, including space setup, technology, catering, vendor needs, and guest support.
• Manage the onboarding and operational needs of resident ventures in coordination with the Executive Director.
• Build and maintain relationships with coworkers, entrepreneurs, resident ventures, ecosystem partners, and members of the business and campus community.

Business and Administrative Operations:

• Coordinate invoicing, payments, and other financial activities with the division’s Administration and Finance team, ensuring compliance with university policies and procedures.
• Process accounts payable, procurement, and disbursement transactions through STRATUS and TU Foundation systems, including honoraria, reimbursements, credit card payments, faculty stipends, and program-related stipends.
• Prepare building-use contracts and support the review and execution process.
• Maintain organized records and provide document-management and general administrative support.
• Assist with data entry, record maintenance, and reporting in Salesforce and other departmental systems.

Technology and Workflow Support:

• Support building technology for guests, coworkers, resident ventures, and organizations using the coworking and conference spaces.
• Manage and support departmental workflow and communication platforms, such as Trello, Slack, Zoom, and Salesforce.
• Identify opportunities to improve operational systems, technology, and administrative processes.

Other Responsibilities:

• Perform other duties as assigned. The omission of a specific responsibility does not preclude the supervisor from assigning duties that are reasonably related to the position.

Minimum Qualifications:

• Bachelor’s Degree required.
• At least two years of progressively responsible experience in operations, business administration, facilities, financial administration, event management, or a related field.
• Experience managing multiple operational responsibilities in a fast-paced, customer-focused environment, including financial, procurement, or accounts payable transactions.

Skills Required:

• Strong organizational and time-management skills, with demonstrated ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Demonstrated ability to independently manage day-to-day responsibilities, exercise sound judgment, and resolve operational issues in a timely manner.
• Strong interpersonal and customer service skills with the ability to work effectively with coworkers, students, entrepreneurs, business and community partners, vendors, and visitors.
• Proven ability to work collaboratively as part of a team while independently managing assigned responsibilities.
• Strong written and verbal communication skills.
• Demonstrated…