Legal Office Manager

Legal Office Manager

Glen Burnie, Maryland

Full-Time | On-Site

Compensation: $75,000–$105,000, based on experience

Our client is seeking an experienced Legal Office Manager to lead the administrative and operational functions of a busy, growing small Maryland law firm.

This is a hands-on management role for someone who is comfortable bringing greater structure, consistency, accountability, and stronger processes to a fast-paced legal environment.

The Legal Office Manager will work closely with firm ownership and the firm’s legal leadership to ensure that attorneys and administrative staff are supported by efficient systems, clear procedures, strong communication, and consistent follow-through.

We are looking for someone who can quickly understand how the office operates, identify gaps, implement practical improvements, and make sure established processes are consistently followed.

Key Responsibilities

• Manage the day-to-day administrative and operational functions of the firm
• Directly supervise and support paralegals, legal assistants, intake staff, and other administrative employees
• Establish clear responsibilities, expectations, workflows, and performance standards for administrative staff
• Review existing office procedures and implement stronger, more consistent processes
• Develop and document policies, procedures, workflows, and operating standards
• Improve communication and coordination between attorneys and support staff
• Oversee employee onboarding, training, performance management, attendance, and day-to-day employee relations
• Address performance, communication, and workplace issues promptly and professionally
• Help build a more consistent, accountable, and professional office culture
• Monitor administrative workflow, staffing capacity, and workload distribution
• Oversee client intake and administrative handoffs to help ensure matters move efficiently through the firm
• Support recruiting and hiring for administrative positions
• Maintain appropriate personnel documentation and assist with HR-related processes
• Coordinate office technology, vendors, facilities, supplies, and other administrative needs
• Support billing, collections, scheduling, and related business processes as appropriate
• Identify operational inefficiencies and recommend practical solutions
• Establish and track appropriate administrative and operational performance measures
• Support firm ownership with special projects, growth initiatives, and operational priorities

Qualifications

• Minimum 5 years of law firm administration, legal office management, legal operations, or comparable senior legal support experience
• Demonstrated experience supervising employees in a law firm or professional-services environment
• Proven ability to improve procedures, workflows, and operational consistency
• Experience handling employee performance, coaching, and accountability
• Strong organizational and project-management skills
• Ability to communicate effectively and credibly with attorneys and staff
• Strong judgment, discretion, and professionalism
• Comfortable addressing difficult situations directly and constructively
• Strong written and verbal communication skills
• Ability to prioritize multiple demands in a fast-moving environment
• Strong attention to detail combined with the ability to recognize broader operational issues
• Comfortable using and improving technology and law firm systems
• Criminal defense experience is preferred but not required

The Person Who Will Succeed in This Role

The strongest candidate will be confident, organized, resilient, and comfortable taking ownership. You should be someone who can enter an established organization, build credibility with the team, understand how work is currently being done, and then help create greater structure and…