Technician - Records

The Technician
- Records provides support of records management and retention activities for Baltimore City Public Schools, including the fulfillment of transcript requests. The Technician
- Records will collaborate with staff across City Schools and provide records management training for Records Liaisons and other City Schools employees, as appropriate. The Technician
- Records will support the Manager
- Records in the timely transfer of permanent records to the Maryland State Archives and disposal of records in accordance with state law and City Schools records retention schedules. The Technician
- Records will provide technical support and assistance in the processing, management and reporting of student records, student transcripts, and subpoenas.

• Assists in providing systemic support and assistance in the management of records, student records, and transcripts.
• Designs and maintains moderately complex records tracking databases.
• Develops and maintains moderately complex work-flow diagrams and electronic presentations.
• Recommends records management procedures and processes.
• Creates and maintains tracking systems for deployment of resources, communications with central office departments and schools, and communications with parents, students, and external agencies.
• Organizes and maintains records documents.
• Ensures that systems and system changes are properly documented.
• Organizes and assists in the installation of hardware and software as requested within the Records Management department.
• Responsible for moderately complex tasks relating to network monitoring, operations, installation, and/or maintenance.
• Assists in the implementation of customer support processes. Responds to requests and inquiries regarding records and transcripts.
• Maintains a proficient technical knowledge of City Schools' student information programs, databases, operating system, and student data retrieval process.
• Utilizes tact and exercises good judgment in interacting with the general public, school and central office personnel.
• Participates in the training programs offered to increase technical knowledge, interpersonal and communication skills, and proficiency.
• Develops and maintains files and record systems requiring knowledge of complicated, innovative indexing methods using Scribbles, SharePoint, the Central Records Repository, and any other system adopted for records management and retrieval.
• Compiles reports, forms, and summaries for superior, reviewing and investigating a variety of data sources to secure complete and accurate subpoena and transcript information.
• Organizes office tasks and activities and ensures completion of assigned work.
• Recommends and implements work procedures to improve efficiency or to accommodate changes in operations or new functions.
• Provides information and assistance to the public, including representatives of private organizations, colleges, universities, employment agencies, law firms, health departments, students, and their guardians.
• Assists in executing forms or obtaining services in situations requiring unusual tact or approaches that differ from normal work procedures.
• Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follow federal laws, state laws, school boards policies and the professional standards.

Maximum Salary 42.16

Minimum Salary 27.38

• High school diploma or equivalent.
• Two or more years directly related experience in the processing and management of records and information or office support experience.
• Experience working with Student Management System (SMS), Micro-fiche, Paper Vision, SASI or similar student information database.
• Experience working in a K-12 education work environment preferred.
• Other equivalent combinations of education, training, and experience that provide the required. knowledge, skills, and abilities may be considered.
• Excellent written and oral communication skills.
• Good organization and interpersonal skills.
• Knowledge of electronic and manual recordkeeping systems.
• Knowledge of procedures and processes associated with managing electronic records.
• Knowledge and skills in utilizing and extracting data from centralized operating systems and databases.
• Proficient in the use of technical computer applications particularly the Microsoft Office suite.
• Ability to develop and maintain records tracking systems and processes.
• Ability to function independently and to effectively handle multiple priorities with…