Office Operations Manager; Program Manager II

The Maryland Department of Labor is hiring an Operations Manager for the Office of Apprenticeship. If you are highly organized, detail-oriented, experienced in intermediate to advanced Excel functions, and are comfortable taking the lead, this role could be a great fit. You'll run the office's daily operations and supervise its administrative staff.

STD
0020

Maryland Department of Labor 100 S. Charles Street Baltimore, Maryland 21201

The main purpose of the Operations Manager is to provide managerial support and administrative oversight to ensure smooth daily operations of administrative functions and program compliance monitoring of registered apprenticeship programs within the State of Maryland. The Operations Manager is responsible for supervising all administrative functions, overseeing program-related processes, and managing daily office operations to ensure departmental objectives are achieved. Additionally, the Operations Manager directly manages office administrative staff, program compliance personnel, and supports the Director of the Office of Apprenticeship.

• Provide management and oversight of Office of Apprenticeship staff.
• Ensure smooth daily operation of administrative functions to include program reporting, registration of apprenticeship programs and agreements, and maintenance of data integrity.
• Assign, manage, and perform timely completion of daily office staff duties.
• Make recommendations for policies, procedures, and processes to govern daily operations within the Office of Apprenticeship to ensure compliance with federal and state law, regulation, and policy.
• Coordinate with the Communications team to post updated forms, meeting schedules, agendas, and minutes to Office of Apprenticeship websites.
• Monitor office equipment and inventory, including monitoring stock levels and coordinating supply orders.
• Perform final review of approved monthly FARS time sheets and expense reports from managers before submitting to fiscal for processing.
• Serve as liaison to departmental MIS personnel on program hardware/software and advise staff on effective use of applications and equipment.
• Place orders/requisitions and process invoice payments.
• Provide direct oversight to the program compliance/review unit of the Office of Apprenticeship, ensuring effective administration of all assigned programs and functions and compliance with federal or other external requirements.

• EDUCATION:
  
  A Bachelor’s Degree from an accredited college or university in Program Administration, Business Administration, or a related area.
• EXPERIENCE:
  
  Three years of professional experience with administering programs, two of which must include supervision of employees, and overseeing and coordinating the general operations of a unit, developing and providing training for staff

• Supervisory
  
  Experience:
  
  Two years of experience supervising, directing, or coordinating the work of staff, including assigning responsibilities, monitoring performance, and ensuring timely completion of assignments
• Administrative Operations Management:
  Two years of experience managing or coordinating administrative operations, office procedures, records management, reporting, and workflow processes to ensure accuracy, efficiency, and timely completion of work
• Information Systems, Data, & Reporting:
  Two years of experience using Microsoft Office applications, especially Excel, with intermediate or advanced proficiency

• Three years of experience working with registered apprenticeship programs, workforce development, or related employment and training programs
• One year of experience conducting compliance reviews, monitoring program performance, maintaining data integrity, and preparing program reports
• One year of experience coordinating with fiscal, information technology, communications, and other administrative units to support program operations

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance over payment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment

Our generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on…