Field Support Administrator

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do.

Grow. with us.

The Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD is looking for a passionate and highly motivated Field Support Administrator. The primary responsibility of this role is to provide administrative support for warehouse operations including the processing of dealer returns and claims. Reporting to the 1st shift Production Manager, the person in this role will support the PDC’s objective to provide timely, accurate customer service support to dealers.

Must be flexible to work additional hours if needed. 1st shift hours are from 6:00 AM to 2:30 PM and 2nd shift hours are from 4:30 PM to 1:00 AM. There could be daily overtime and occasional weekend overtime as needed.

Process claims daily; file claims documentation; and respond to dealer inquiries

Process dealer returns; file return documentation; and respond to dealer return inquiries

Complete SOX requirements for returns and respond to SOX audits in a timely manner

Serve as liaison with the floor returns team

Maintain and update the returns calendar

Audit returns in APS

Respond to Dealer Response forms

Complete various monthly/quarterly/annual administrative reports

Perform various administrative duties and serve as back-up for other administrative responsibilities as needed

Communicate with internal and external contacts

Supply ordering and maintenance of ordering Kanbans

Process incoming and outgoing mail and shipments

High school diploma OR equivalent professional experience

Experience working in a fast-paced office environment

Experience with Microsoft 365 apps

Experience prioritizing and processing workload accurately and efficiently with limited supervision

Experience working in a role that requires an understanding of and adherence to confidentiality

Experience working with all levels of the organization

Ability to be flexible with work schedule as needed (meetings, events, payroll coverage, etc.)

Strong written & verbal communication skills

Bachelor’s degree

Experience working in a service-oriented supply chain and/or operations environment

Experience working in an environment with a collective bargaining agreement

Experience working in a team environment

During your interview process, our team can fill you in on all the details of our industry-leading benefits and…