Administrative Assistant; NCS; Parking Authority

THIS IS A NON-CIVIL SERVICE POSITION Starting Pay: $22.34 Hourly

Get to Know Us Welcome to the City of Baltimore, Parking Authority! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the Parking Authority, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore, Parking Authority Team!

• The PABC offers medical, prescription drug, dental, vision, life and AD&D insurance, short- and long-term disability insurance, FSA plan and more.
• This office also supplies wellness programs, support groups, and workshops.

You can learn about our benefits here: PABC Employee Benefit Summary.docx

The Administrative Assistant provides support to a department consisting of customer service interface internally and externally, processes various forms and applications, and maintains and reports on electronic and hard-copy files. Additionally, the position will provide professional customer service including follow-up response calls, progress report drafting and other internal or external requests affecting the department. Ultimately, the position provides administrative, clerical, and non-managerial task support to ensure smooth departmental operations.

• Maintain databases and departmental software, including creating schedules, updating logs, and drafting future schedules for departmental staff;
• Monitor departmental systems to ensure smooth operations, performing basic and routine troubleshooting, as well as alerting appropriate staff of other issues;
• Perform daily correspondence including e-mail, phone, and voicemail, taking messages for other staff members, relaying the message and following up as necessary;
• Interact with customers with high level customer services skills to answer questions, provide requested information, and track relevant issues or concerns that affect departmental operations;
• Provide departmental operation support such as requesting supplies, processing forms, maintaining files, composing documents independently for review by manager, proof-reading and editing documents and coordinating the development of presentations for review by manager, sending status reports and managing the calendar to set up and coordinate meetings;
• Perform investigations as necessary and within departmental outlined processes;
• Receive and process applications from customers for departmental services and contacting customers if information is missing or of other requirements for application processing;
• Perform other duties as assigned.

• Education:
  
  High school diploma or GED required
• Advanced training or certification(s) is preferred
• AND
  
  Experience:
  
  Minimum of 2 years of related experience required, 3 plus years of related experience preferred

• Customer service skills to assist various customers, public, and vendors;
• Ability to provide information clearly to customers to ensure understanding;
• Ability to develop solutions to problems of limited scope;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and departmental procedural manuals;
• Ability to write routine reports and correspondence;
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
• Ability to write reports, business correspondence, and procedure manuals;
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
• Ability to read and comprehend simple instructions, short correspondence, and memos;
• Ability to write simple correspondences;
• Ability to effectively speak and communicate information in one-on-one and small group situations to customers, clients, and/or team members of the organization;
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions;
• Ability to deal with problems involving a few concrete variables in standardized…