Operations Coordinator

Job Posting: JR102254 Housing Operations Coordinator (Open)

Department:
Housing, JM

Position Type:
Non-Regular Fixed Term (Fixed Term)

Open Date: 10-30-2026

Close Date: 11-20-2026

$28.85 Hourly

The Coordinator for Housing Operations manages the daily administrative and operational functions of the Office of Residence Life and Housing (ORLH) at Coppin State University. The position reports to the Assistant Dean of Residence Life and Housing.

The Coordinator supports Coppin’s growing residential population across 3 on-campus residence halls and 8 off-campus partner properties in Baltimore. Core areas include housing assignments,room changes, summer housing, billing coordination, buildingaccess, asset inventory, and administration of the eRezLife housing management system.

tMaintain and update housing management systems, ensuring accuracy and timeliness in assignments, billing coordination, and student records. tCoordinate room selection, housing lotteries, waitlists, roommate matching, and reassignment processes. tRespond to housing inquiries, appeals, and special accommodations in coordination with Accessibility Services and the Assistant Deanof Housing.

Beyond day-to-day operations, the Coordinator continuously improves housing systems and processes to make them more efficient,accurate, and student-friendly. The Coordinator also trains

Resident Hall Managers (RHMs) and Resident Advisors (RAs) onhousing operations, systems, and procedures.

As part of a historically Black university community, the Coordinator helps deliver a student-centered residential experience that supports belonging, persistence, and academic success.

The incumbent plays a critical role in both the operational and student development aspects of the department, working to ensure aseamless housing assignment experience while fostering inclusive and engaging residential communities in leased locations.

• Coordinate housing assignments, room changes, cancellations,and occupancy updates across on-campus halls and off-campus partner properties.
• Manage housing processes for first-year, transfer, returning,and mid-year students, and other assigned populations.
• Coordinate summer and intersession housing, including summer program participants, interns, and special guest housing.
• Manage waitlists, early arrivals, late stays, housing exemption requests, and other special housing requests.
• Track bed inventory and occupancy at off-campus partner properties and reconcile it against contracted bed counts.
• Maintain accurate housing records and communicate housing decisions, deadlines, and requirements to students and campus partners.
• Implement housing timelines and operational procedures established by ORLH.

• Serve as the lead functional administrator of the housing management system (eRezLife), supporting assignments, forms,workflows, reports, and routine system functions.
• Continuously evaluate housing processes and systems to identify opportunities to automate, streamline, and improve efficiency,accuracy, and the student experience.
• Design, build, test, and launch new or improved forms,workflows, reports, and self-service features in eRezLife.
• Research and recommend new tools, integrations, and best practices; pilot improvements and measure their impact.
• Develop and maintain reports on occupancy, assignments, and operational metrics to support departmental assessment and decision-making.
• Maintain accurate student housing records and complete routine data audits and spot checks.
• Process housing charges and credits and coordinate with the Office of the Bursar to support accurate student billing.
• Identify data or system discrepancies and resolve them with the Assistant Dean and…