Facility Services Coordinator

ATTENTION MILITARY AFFILIATED JOB SEEKERS

BGIS is a leading provider of integrated real estate management services and offers a Facility Services Coordinator role in Baltimore, MD. This position is open for Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. The role is on-site at the specified location.

• Facility Technical knowledge
• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model, including lodging work requests using the internal system
• Assist the internal site management team acting as the conduit for client requests and other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required
• Manage the collection and distribution of internal and external mail & courier deliveries
• Manage the delivery of consumables throughout the refresh areas
• Support in the provision of building access cards to staff and contractors
• Supporting in meeting room requirements (e.g., room reconfigurations & catering provisions)
• Administration duties as required
• Invoicing receipting and reconciliation
• Data entry & records management
• Work Order management
• Maintain distribution lists

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

• HSE policies and procedures are met and maintained by all stakeholders
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner
  -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access;
  Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

High School/GED

Baltimore, Maryland

Coordinator