Facility Services Coordinator - Baltimore, MD

Facility Services Coordinator - Baltimore, MD

BGIS is currently seeking a Facility Services Coordinator to join the team in Baltimore, MD. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients.

The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

Meet and greet clients and visitors

Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.

Assist the internal site management team acting as the conduit for client requests as well as other requests as required

Assist with visitor/contractor escorts and instructing and supervising as required.

Manage the collection and distribution of internal and external mail & courier deliveries.

Manage the delivery of consumables throughout the refresh areas.

Support in the provision of building access cards to staff and contractors.

Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).

Administration duties as required.

Invoicing receipting and reconciliation.

Data entry & records management.

Work Order management.

Maintain distribution lists.

Other duties include:

Submit and monitor work orders with landlord

Process Fedex packages

Perform 1 tier support for printer and plotter issues

Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers

HSE policies and procedures are met and maintained by all stakeholders.

Strong demonstrated experience working in a Customer Service Center environment

Demonstrated understanding of customer service principles

Demonstrated experience working with internal and external stakeholders at varying levels of an organization

Strong demonstrated professional telephone manner
-listening, questioning, empathy, clear client outcome and professionalism

Demonstrated attention for detail and grammar

Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access;
Good key board skills, speed and accuracy

Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.