Operations Trainer

Summary

Encore Fire Protection is an industry-leading, full-service fire protection company, serving over 50,000 customers across the Northeast, from Maine to Pennsylvania. With over 2,000 dedicated employees, we deliver top-notch service to those who rely on us to save lives and protect property through state-of-the-art fire suppression, sprinkler systems, and alarm solutions. Our mission is to be the best fire protection company the industry has ever seen.

As part of Encore’s Training & Development Team, the Trainer will play a key role in onboarding our new partners onto Encore’s software applications, systems, and standard operating procedures. Your primary goal will be to ensure that all users are proficient in utilizing these applications effectively to enhance productivity and streamline processes.

• Develop and deliver engaging in-person or remote training sessions for groups ranging from 3 to 40 participants.
• Design user-friendly training materials, including guides, presentations, and online resources.
• Assess the training needs of employees and tailor sessions accordingly.
• Provide one-on-one support and troubleshooting assistance as needed.
• Gather feedback to continuously improve training programs and materials.
• Collaborate with M&A, IT, data integrity, and application development teams to stay updated on new features and standard operating procedures.
• Monitor and evaluate the effectiveness of training programs through assessments and user feedback.

• Bachelor’s degree in Education, Information Technology, Business, or a related field preferred.
• Experience in training or teaching, particularly in technology applications.
• Strong understanding of various software applications and systems.
• Excellent communication and interpersonal skills.
• Ability to simplify complex concepts for diverse audiences.
• Proficient in Microsoft Office and other relevant software tools.
• Ability to travel up to 80% to various Encore locations to facilitate training sessions for newly onboarded partner companies.

At Encore, we’re committed to creating a culture where success thrives, and every team member is energized by the impact we make on people’s lives every day. Here’s what you can expect:

• Competitive salary based on experience, plus a performance-based bonus.
• We focus on working smarter, not harder, with a results-driven mindset.
• We dress for the day’s objectives—jeans most days, suits when necessary. We also provide Encore gear for all new team members.
• Daily snacks and coffee, weekly office lunches, and a culture that encourages idea sharing and innovation.
• Access to leading-edge web-based productivity tools.
• Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.