Portfolio Management Director

Position: Portfolio Management Renewals Director
Job Summary

Responsible for maximizing the retention and satisfaction of franchisees and partners through effective contract renewal strategies. Lead efforts to renew contracts across an assigned geographical area, proactively address retention risks, and foster long‑term partnerships that support the company’s growth and brand integrity. Success in this role requires a collaborative approach, strategic thinking, and the ability to close complex renewal deals while maintaining strong stakeholder relationships.

Primary Duties & Accountabilities

• Contract Renewal and Relationship Management
- Lead the development and execution of contract renewal strategies to maximize franchisee and partner retention.
- Build and nurture strong relationships with franchisees, third‑party management companies, developers, lenders, brokers, and industry groups.
- Serve as the primary contact for franchisees regarding contract renewals, proactively addressing concerns, and facilitating solutions.
- Collaborate with internal teams (Area Directors, Franchise Performance, Brand Leaders, Operations) to support franchisee success and brand compliance.
- Identify opportunities for contract upgrades, extensions, and portfolio expansion.

• Sales Execution and Deal Closure
- Present and communicate the company’s value proposition to franchisees and partners during renewal discussions.
- Negotiate renewal terms and close deals that drive mutual value and support long‑term partnerships.
- Manage the contract approval process, coordinating with Finance, Legal, and other internal stakeholders.
- Support franchisees in accessing financial programs and resources to facilitate successful renewals.
- Leverage CRM and technology solutions to track, analyze, and report on renewal activities.

• Industry/Market Strategy & Activities
- Monitor industry trends, competitive landscape, and market developments to inform renewal strategies.
- Represent the company at franchise‑related events, trade shows, and owner association meetings.

Required Qualifications

• Education
- Bachelor’s degree or equivalent combination of education and work experience preferred.
- Experience in the hotel industry, hospitality, franchising, or related field preferred.

• Experience
- Minimum of 3 years of prior sales and/or related experience, including consultative, value‑based, and relationship sales.
- Demonstrated success in negotiating and closing deals, meeting or exceeding goals/quotas, and driving business results.

• Skills
- Strong negotiation and influencing skills, with a proven track record of closing complex agreements.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical skills and financial acumen.
- Knowledge of hotel industry trends and competitive brands.
- Proficiency in MS Office applications; CRM experience is desirable.
- Ability to travel up to 25% of the time.
- Must be able to uphold Choice’s CORE values.

Salary Range

The salary range for this position is $100,345 - $120,000 annually, plus commission.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time‑off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high‑quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from.

We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Finance and Sales

• Hospitality

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