Customer Success Specialist - Modern Retail

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to:
* Paid Time Off (PTO)
* 401K Matching Program
* Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.
** Field Based Position - Must reside near a Major Airport
***** To be considered for this role, you must reside in one of the following locations:**
* *** North Eastern States:
** New England, Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut.
* *** Mid-Atlantic States:
** New Jersey, New York, Pennsylvania, Delaware, Maryland, Washington D.C Virginia, West Virginia - Can I post this list
* CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

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** CDK Global**, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values:
Stay
** Curious**,
** Own
* * It, Be
** Open**, Create
** Possibilities.
**** Position Summary
** The Customer Success Specialist is responsible for delivering exceptional customer service to our clients by leveraging expertise in products, workflows, and industry knowledge. In collaboration with the client's dedicated CSM, the Customer Success Specialist utilizes in-depth product knowledge to highlight the value of CDK products. This includes answering complex questions, offering valuable training to key stakeholders, and conducting advanced analysis of customer needs across various products or workflows.
** Responsibilities
* ** Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to our clients. Demonstrates subject matter expertise and can back up Lead CSSs based on need. Is seen as a key business partner with client's dedicated CSM, providing proactive product-specific expertise and identifying opportunities for both product adoption and business growth. Drives true value for customers.
* Discuss and demonstrate CDK product functionality and industry insights at a advanced level. Compare product reporting to demonstrate improvement ratios with increased utilization.
* Provide customers with guidance, helping help them to achieve industry standards specific to their size, market or unique business needs, via live webinars with targeted content directly affecting customer engagement and satisfaction in current market…