Strategic Efficiency Consultant

Location: BALTIMORE, MD

Salary: $120,000 - $130,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO

At over 300 college & universities around the country,
Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

If you're passionate about turning insights into impact, this role was made for you. We're looking for a seasoned higher education dining professional who thrives on analyzing metrics, uncovering operational opportunities, and implementing solutions that drive efficiency, improve financial performance, and create sustainable operational success. You'll be the go-to expert for helping campus dining teams work smarter, perform better, and achieve exceptional results.

As a Strategic Efficiency Consultant (RDM) for Chartwells Higher Education in Baltimore, MD
, you will serve as a strategic operations partner to campus dining leadership teams, providing expertise in operational effectiveness, systems optimization, labor management, food cost control, and financial performance improvement.

• Evaluate dining operations, systems, processes, and financial performance to identify opportunities for operational improvement and cost optimization.
• Analyze key performance indicators (KPIs), including labor productivity, food cost, inventory management, purchasing compliance, waste reduction, and retail performance metrics.
• Develop and implement labor management strategies that improve scheduling efficiency, productivity, and overall workforce utilization.
• Partner with location leadership to establish and maintain effective cost-control measures and financial accountability practices.
• Conduct operational audits and performance reviews to identify trends, gaps, and improvement opportunities.
• Lead initiatives focused on reducing food waste, improving inventory controls, increasing purchasing compliance, and maximizing profitability.
• Utilize business intelligence tools and reporting systems to translate complex data into actionable operational recommendations.
• Support the implementation and optimization of operational systems, technology platforms, and standardized processes.
• Collaborate with campus dining leadership, finance teams, and regional operations leaders to achieve business objectives and client expectations.
• Ensure compliance with company policies, food safety standards, and client requirements.

• Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or related field; equivalent experience considered.
• Minimum of 5 years of progressive leadership experience in Higher Education dining services, contract food service, or large-scale hospitality operations.
• Demonstrated expertise in labor management, food cost management, inventory controls, purchasing compliance, and operational analytics.
• Strong understanding of Higher Education dining models, including residential dining, retail operations, catering, meal plans, and student engagement.
• Experience utilizing financial reporting systems, POS platforms, labor management tools, and operational dashboards.
• Proven track record of driving measurable operational and financial improvements across multiple locations.
• Advanced analytical and problem-solving skills with the ability to interpret data and develop actionable solutions.

This is a unique opportunity to influence the success of a campus dining program while serving as a trusted advisor to operational leaders. You will help shape best practices, improve business performance, and drive meaningful results across a diverse portfolio of higher education dining operations, making a direct impact on both the student experience and the financial success of the business.

Chartwells Higher Education is a member of Compass Group USA

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities,…