Director, Go-To-Market Strategy and Member

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe.

For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

The U.S. Chamber of Commerce seeks a strategic, analytically driven leader to serve as Director, Member Strategy & Growth. This role will be responsible for developing the data-driven growth strategies that shape the Chamber's member acquisition, retention, engagement, and commercialization efforts. The primary purpose of this role is to deeply understand current and prospective member needs, define target member segments, assess market opportunities, and develop differentiated value propositions and pricing strategies that drive sustainable growth.

As the voice of the member and market, this individual will translate customer insights, competitive intelligence, and business performance data into actionable recommendations that influence membership offerings, go-to-market approaches, and long-term growth priorities. The ideal candidate will bring significant experience in B2B market strategy, customer segmentation, pricing and packaging, commercialization, and growth strategy. They will possess a strong track record of leveraging customer insights and market analysis to identify growth opportunities, optimize offerings, and drive revenue expansion.

This role is art of a new function at the Chamber called Strategic Offerings and Innovation. This person will be apart of a small but highly motivated team.

• Lead the Chamber's member strategy function, serving as the primary voice-of-member and voice-of-market resource for senior leadership.
• Design and execute member discovery, voice-of-customer, and market research initiatives to understand the needs, challenges, decision-making criteria, and purchasing behaviors of current and prospective members.
• Develop and maintain B2B member segmentation frameworks based on company size, industry, growth stage, strategic priorities, engagement patterns, and revenue potential.
• Identify and prioritize target member segments, buyer personas, and growth opportunities to inform acquisition, retention, and expansion strategies.
• Conduct market sizing, opportunity assessment, and competitive analysis to evaluate existing and emerging membership products, services, and programs.
• Assess member value propositions and identify opportunities to improve relevance, differentiation, engagement, retention, and member lifetime value.
• Partner with business leaders to evaluate membership pricing models, packaging strategies, and commercial offerings, ensuring alignment with member needs and market demand.
• Develop recommendations related to membership tiers, benefits structure, pricing strategy, and product positioning to maximize growth and member satisfaction.
• Analyze member and market data to identify…