Continuous Improvement Consultant

Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver. We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives.

Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world. Ignite Digital. The Edge from Within.

Ignite Digital is seeking an experienced Continuous Improvement Consultant to support Department of the Navy (DON) Portfolio Acquisition Executive (PAE) Mission Systems digital modernization efforts. This role will provide strategic and tactical support across IT Service Management (ITSM), Continuous Process Improvement/Continual Service Improvement (CxI), process optimization, performance management, and data-driven decision-making.

The ideal candidate is an experienced process improvement professional who can independently assess complex operational challenges, translate data into actionable recommendations, facilitate improvement initiatives, and work effectively with senior government and technical stakeholders. The candidate should be comfortable moving between strategic analysis and hands‑on execution and should have a strong understanding of established process improvement and ITSM methodologies.

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth

• Serve as a senior advisor and subject matter expert for CxI and ITSM activities supporting Department of the Navy digital and infrastructure modernization efforts
• Lead and manage the end-to-end Continuous Improvement lifecycle, including intake, assessment, prioritization, analysis, implementation, performance measurement, and sustainment
• Apply structured methodologies such as DMAIC, Lean Six Sigma, ITIL, , and Agile to identify root causes, improve processes, reduce operational inefficiencies, and strengthen service delivery
• Analyze quantitative and qualitative data to identify trends, systemic issues, performance gaps, risks, and opportunities for improvement
• Develop and maintain Key Performance Indicators (KPIs), performance measures, and management reporting that provide leadership with meaningful insight into operational performance and improvement outcomes
• Facilitate cross-functional improvement initiatives involving engineering, operations, program management, logistics, procurement, contracting, and other stakeholder groups
• Provide leadership and facilitation support to engineering and analyst teams executing improvement initiatives, ensuring activities remain aligned to defined objectives, timelines, and expected outcomes
• Develop current-state and future-state process models and conduct structured assessments of potential solutions, including feasibility, impacts, risks, and implementation considerations
• Establish and maintain governance processes that provide appropriate visibility into improvement initiatives, decisions, actions, risks, and results
• Prepare and present findings, recommendations, status updates, and performance information to senior government and organizational…