Customer Service Representative; Arabic
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-01-12
Listing for:
BingX
Full Time, Seasonal/Temporary
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Service Representative (Arabic & English)
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- Integrate with over 80 public chain ecosystems
- Rank top on Coin Market Cap and Coin Gecko
- Trading View's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Responsibilities
- Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
- Assist customers with KYC verification, account security setup, and dispute resolution.
- Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
- Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).
- Adapt to shift schedules (if required) to ensure coverage during target market hours.
- Willing to work weekends and irregular hours which will include night shifts.
Requirements
- Have an online customer support experience, and proficiency in tools like Zendesk/Live Chat.
- Fast learner, able to master derivatives trading terminology quickly.
- Patient, resilient, and skilled in de-escalating high-tension situations.
- Familiarity with Middle Eastern user communication styles; finance or customer service experience preferred.
- Proficiency in Arabic and English is essential.
Seniority level:
Associate
Employment type:
Full-time
Job function:
Customer Service
Referrals increase your chances of interviewing at BingX by 2x
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