Valet Attendant - Baltimore, MD

Overview

Job Title:

Valet Parking Attendant – Baltimore, MD

Department:
Valet Parking Operations

Reports directly to:
Guest Service Coordinator

Schedule:

Full Time / Part-Time

Status:
Non-Exempt

Compensation:
Average $12.00 - $20.00 per hour (Valet average is based off base pay rate and potential tips; Rates can vary by market; Tips based on service performance and customer interactions)

The Valet Parking Attendant provides outstanding service by safely parking and retrieving guest vehicles. As the first and last point of contact, Valet creates a welcoming and professional experience while ensuring safety and following all company procedures.

Deliver friendly, efficient, and safe valet services while maintaining the security of guest vehicles. Greet guests, manage vehicle drop-off/pick-up, support traffic flow, and provide helpful, professional service.

• Vehicle inspections:
  Record vehicle condition and damage on claim tickets.
• Safety:
  Safely operate guest vehicles and follow key handling protocols.
• Compliance:
  Accurately clock in/out and report all tips.
• Housekeeping:
  Maintain cleanliness and organization of the valet area.
• Customer service:
  Resolve guest concerns promptly and courteously.
• Professionalism:
  Arrive on time in uniform and follow all company policies.
• Team support:
  Assist with additional duties as needed.

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

• Hospitality, Customer Service & Communication:
  Deliver exceptional guest service through clear, professional communication and active listening; create welcoming, personalized interactions that reflect company standards.
• Organizational Support & Adaptability:
  Adhere to policies, adapt to changing environments, manage multiple responsibilities, remain professional under unexpected challenges.
• Dependability & Safety:
  Follow instructions, maintain schedules, complete tasks on time; adhere to safety guidelines and report unsafe conditions.
• Physical Demands & Work Environment:
  Stand, walk, lift up to 50 lbs; work in various weather; evenings/weekends/holidays; indoor/outdoor; interaction with team, clients, vendors, guests; use of radios and moving vehicles.

• Employees may be required to use personal cell phones for work-related communication and access to work systems or applications. Reimbursement provided per company policy.

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, TN, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues. PMC serves as an extension of the hospitality experience.

Learn more:  |

If this sounds like the right opportunity, apply today using our mobile-friendly application. Click “Apply Now” to join the PMC family.

• Pay transparency and equity across all roles; PMC complies with applicable pay laws.
• Health benefits, 401K, supplemental insurance, bonuses, leadership development, paid time off, paid training.
• Tuition assistance through Bellevue University;
  Perks at Work nationwide discounts; military-friendly employer.

• Employee At Will; 120-day introductory period.
• Non-exempt under FLSA; eligible for overtime; wages meet local minimums.
• Leave: compliant with state leave requirements and FMLA where applicable.
• Equal Employment Opportunity:
  All qualified applicants considered without regard to protected characteristics.
• ADA & EEO:
  Reasonable accommodations available.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.