Call Center Agent

Our client, is a leading healthcare organization, and is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the Patient Services team supporting patients, families, and healthcare providers. The ideal candidate will have excellent communication and customer service skills, as well as proficiency in PC skills and data entry.

100% onsite for the first 6 months or until you convert full‑time in Baltimore, MD. After you convert to full‑time, it will switch to hybrid and require you to be onsite once a month, working remotely otherwise.

Job Title: Call Center Agent

Location: Baltimore, MD

Working Hours: Wednesday - Sunday 12:30pm - 11pm (Non‑Negotiable)

Pay Range: $18.00 - $20.00/hr W2

• Process a high volume of incoming calls for organization institutions.
• Provide directory assistance, patient information, paging services, and physician's answering services.
• Ensure proper on‑call scheduling and pager database maintenance.
• Use search criteria to find information and perform duties.
• Remain calm and composed during an emergency or crisis.

• High School Diploma or higher education.
• 1+ Year of Call Center experience.
• General PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills.
• Keyboard‑must type at least 35‑40 wpm.
• Excellent verbal and written communication, telephone manner, interviewing and interpersonal skills to interact with patients and staff, families, members of the health care team and external agencies.

• Competitive pay.
• Opportunity to work with a leading healthcare organization.
• Training and development opportunities.
• Flexible work schedule after the first 6 months (Once you convert).
• Opportunity to make a difference in the lives of patients and their families.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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