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Customer Service Lead - Multilingual & Public Programs

Job in Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for: GoFusion
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Customer Success Management
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Fusion Advanced Technology, LLC is seeking a Customer Service Lead in Baltimore, MD to manage provider and family support operations, including call and email response management, escalation handling, and QA for MSDE inquiries.

The role leads customer service representatives, coordinates with cross-functional teams, maintains knowledge materials, and helps optimize staffing during transition and stabilization.

The Customer Service Lead
- Multilingual & Public Programs position in the Management & Operations, Sales field is open for applications.

We have an opening for a Customer Service Lead
- Multilingual & Public Programs in Baltimore, MD, United States within Management & Operations, Sales.

This role, Customer Service Lead
- Multilingual & Public Programs at GoFusion, could be your next opportunity.

Are you ready to take on the Customer Service Lead
- Multilingual & Public Programs role at GoFusion?

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