Account Executive, Customer Success
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-10-09
Listing for:
MDI NetworX LLC.
Full Time
position Listed on 2026-10-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
As a Account Executive (Customer Success) for Quality Assurance Solutions, you will play a pivotal role in ensuring our clients maximize the value of Insight Pro's QA solutions. This role blends account management, customer success, and consultative sales, focusing on client retention, expansion, and engagement.
Key Responsibilities Customer Success & Relationship Management- Serve as the primary point of contact for customers using Insight Pro's QA solutions.
- Develop strong relationships with clients, ensuring they effectively adopt and utilize our platform.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
- Act as a trusted advisor, understanding clients' needs and recommending best practices.
- Identify opportunities for upselling and cross-selling additional features or solutions.
- Work closely with sales and marketing teams to drive renewals and expansions.
- Negotiate contracts and pricing for renewals, ensuring continued business growth.
- Stay up to date with product enhancements and industry trends in Quality Assurance.
- Guide clients on how to leverage Insight Pro's AI-powered solutions to improve their QA workflows.
- Collect customer feedback and collaborate with product teams to enhance offerings.
- Partner with technical support, implementation teams, and marketing to ensure seamless customer experiences.
- Provide input on customer pain points to drive continuous product improvement.
- Advocate for customer needs within the company, ensuring their success drives Insight Pro's growth.
- 3-5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS, AI, or Quality Assurance solutions.
- Strong understanding of Quality Assurance processes, compliance, and analytics.
- Exceptional communication and relationship-building skills.
- Proven ability to drive customer adoption, retention, and revenue growth.
- Experience in conducting business reviews and developing customer success strategies.
- Proficiency in CRM tools (Hub Spot, or similar).
- Analytical mindset with problem-solving abilities.
- Work with cutting-edge AI-driven Quality Assurance technology.
- Be part of a dynamic and growth-focused team.
- Competitive salary, performance-based incentives, and career development opportunities.
- Opportunity to make a significant impact on customer success and product adoption.
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