Caesars Rewards Representative

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership.

• Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate , filing, record keeping and computer coding of applications.
• Interacts with all casino related departments.
• Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
• Assists with the resolution of player complaints and problems.
• Has view only access to E-Promo account information.
• Regular attendance for scheduled work required.
• Provides Family Style Service at all times.
• May perform other duties as assigned.
• Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
• Greeting daily Line Runs and Charters while providing Family Style Customer Service.
• Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
• Always is available to assist with other duties when required to do so, or as directed by the supervisor.
• $18.00 Per Hour
• Bi-Weekly Pay Dates
• Paid Time Off

• Must be at least 21 years of age.
• High school education or equivalent required.

1 year of guest service experience.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards,…