Hybrid Customer Care Team Lead — FAMLI

Maryland’s Department of Labor, Licensing and Regulation (MD DLLR) seeks a Team Lead/Advanced Specialist for its FAMLI Customer Care team in Baltimore. The role drives advanced program support, coaching, and service quality to ensure accurate eligibility, account creation, and claim status information for workers and employers.

The position combines hands‑on customer care with leadership responsibilities, including workload direction, training, and escalation management, to maintain high

This is an excellent opening to take on the Hybrid Customer Care Team Lead — FAMLI Support role at Maryland.

We appreciate your interest in this position.

Join Maryland and contribute to our ongoing work.

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This posting is for the Hybrid Customer Care Team Lead — FAMLI Support role at Maryland, based in Baltimore, MD, United States.