IVPP Specialist Case Manager

Overview

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The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. Howard University prioritizes well-being and professional growth.

This position involves performing various tasks, including but not limited to, consistent follow-up on student concerns, student wellness, and student communication. This position manages student requests for extenuating circumstances, conducts housing, wellness, and hospital visits, and contacts families on an as-needed basis related to student wellness and concerns. The incumbent typically works with a high degree of independence and uses initiative to conduct regular assignments following established policies and procedures.

Additionally, the incumbent will provide advocacy services to students impacted by interpersonal violence. This position reports to the Director of Student Services within the Student Affairs Division.

None.

Internal contacts generally include administrators, faculty, students, and staff. External contacts include vendors, consultants, visitors, and the general public.

• Address student requests and follow up or advocate for them with professors for support
• Respond to student requests and investigate the integrity of each request by requesting and reviewing documentation, and follow up with the appropriate actions to assist the student
• Conduct regular in-person visits with students or conduct classroom visits to monitor student progress
• Work with students and professors to put plans in place for student success
• Listen to students, evaluate, and investigate the integrity of the concern(s), and adjust to improve student outcomes
• Record students' progress and interactions, including charting, home visits, hospital visits, family communication, and professor communication
• Follow up with closed cases to ensure student success
• Visit students who are hospitalized at Howard University Hospital
• Conduct wellness checks in residence halls
• Serve as a consultant related to health, wellness, and safety topics of interpersonal violence prevention. This function includes sexual assault and harassment, dating/domestic violence, and stalking. Programming will involve students, faculty, and staff. Programming should be evidence-informed and campus-specific to prevent violence.
• Implement public-health oriented, evidence-informed interventions and programming to promote a campus community environment that seeks to decrease and eliminate interpersonal violence.
• Provide advocacy services and interventions for students impacted by interpersonal violence and inform the Director of Student Services of standard updates and necessary policy and procedural adjustments that enhance the objectives of student welfare.
• Refer students to the correct Howard University offices, including but not limited to Counseling Services, Department Chairs, and Financial Aid.
• Perform other related duties as assigned.

• Compassionate and able to relate to different students with various needs
• Strong verbal and written communication skills to explain extreme situations to family members and professors
• Critical thinking and problem solving to determine the course of action for each student after assessing student concerns
• Flexibility to change plans if the student is not getting appropriate results
• Organization skills to manage several different cases at once
• Experience working in confidential and sensitive settings and circumstances, including supporting survivors of violence
• Knowledge of state, jurisdictional, and federal laws, policies, and regulations associated with interpersonal and sexual violence and support for individuals impacted (Title IX, FERPA, VAWA, etc.)
• Computer literacy to maintain and manage case records in Maxient

• Bachelor’s degree in social work or related field from an accredited college/university
• 2 - 4 years of experience providing student support
• Knowledge of standard office administrative practices and procedures
• Excellent communication, writing, organization, and planning skills
• Proficient computer skills and in-depth knowledge of relevant software
• Information gathering and monitoring skills
• Attention to detail, meets deadlines
• Strong interpersonal skills to work with students in crisis
• Sound judgment, problem analysis, problem solving, and decision-making skills
• Initiative, confidentiality, team member, and adaptability

$47,000 - $52,000

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Higher Education