Specialist, Student - Part Time

Class Description

This position will serve as the in‑person service point of for students, providing comprehensive support across various campus services, including but not limited to admissions, financial aid, registration, and student accounts. The role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college‑related services. This position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer‑service oriented experience.

Associate's degree or 60 transferrable college credits required. Bachelor's degree preferred. One (1) year of experience working with students or customers in a service‑oriented environment required, preferably in areas of higher education including one‑stop centers, enrollment services, admissions, financial aid, registrar's office, and bursar/student accounts.

This is a Part Time on site position (19.5 hours per week)

• Catonsville
• Dundalk
• Essex

• Serve as the primary point of service for students, utilizing in‑depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
• Assist prospective students with their admission application and resolve questions related to admissions, and their journey with CCBC.
• Guide new admits through the enrollment process.
• Triage student questions to ensure advising appointments aren't made unnecessarily when a student's question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed.
• Ensure students are connected with their assigned academic advisor and make follow‑up appointments as needed.
• Ensure student's records are accurate and assist them with updating their records as needed.
• Check students in for their appointments with other services on campus.
• Utilize the student information system, Ellucian Banner, to understand a student's financial aid status and assist them with completing their financial aid processes and accepting awards.
• Educate students about the benefits and requirements for federal and state financial aid and help them apply for aid via the FAFSA.
• Advise students of payment options and assist them with payment processes.
• Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
• Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
• Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
• Document interactions with students accurately and thoroughly, maintaining records of inquiries and responses provided.
• Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
• Participate in software, process, and skill training and professional development. This includes, but is not limited to, local, state, and federal compliance regulations.
• Attend, and occasionally lead, job‑specific workshops, conferences, trainings, and other professional development opportunities.