Assistant Director, Financial Aid; Student Financial Support

Assistant Director, Financial Aid

Job posting title:
Assistant Director, Financial Aid (Student Financial Support).

Classified

Title:

USS Financial Aid Administrator.

Location:

Hybrid/Homewood Campus.

Schedule:

8:30 AM to 5:00 PM, Monday to Friday.

Employment type:

Full-time.

Seniority level:
Entry level.

Job function:
Education and Training;
Higher Education.

• Develop and implement events and programming to engage with students, to help ensure the on‑time renewal of financial aid and retention of students.
• Conduct financial literacy workshops/trainings, financial aid workshops, and other virtual and on‑campus events.
• Serve as liaison to the Star Fish early warning team, student life, and academic advising for students identified as having financial difficulties.
• Collaborate with campus partners, such as the Center for Student Success and the Student Outreach and Support team, to extend our reach, impact, and network of support for vulnerable students.
• Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.
• Conduct targeted outreach to vulnerable populations, such as students in need of Enhanced Loan Counseling, students selected for federal verification, and those with academic performance issues that affect eligibility for aid.
• Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible.
• Advise students on financial aid eligibility, application procedures, and various financial aid programs. Respond to student inquiries in‑person, via phone, text, and email.
• Direct management of federal financial aid programs (such as Satisfactory Academic Progress and Federal Verification), including oversight and review of financial aid exception reports to ensure compliance, accuracy, and timely resolution of discrepancies.
• Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies pertaining to financial aid.
• Other job‑related duties as assigned.

• Functional experience with Power
  
  FAIDs.
• Salesforce or other CRM applications.
• Knowledge of Institutional Methodology (IM).
• Working knowledge of Title IV regulations.
• Ability to manage multiple workflows with varying deadlines.
• Demonstrated ability to thrive in a fast‑paced environment where expectations for performance and productivity are high.

• Bachelor's Degree.
• One‑year related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Additional education beyond a bachelor's degree.
• Relevant experience in student financial aid services.
• Proficiency in data analysis and reporting.