Specialist, Student - Part Time

Specialist, Student Central - Part Time

Community College of Baltimore County

This position will serve as the in‑person service point for students, providing comprehensive support across various campus services, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college‑related services. The position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer‑service oriented experience.

Associate’s degree or 60 transferrable college credits required. Bachelor’s degree preferred. One (1) year of experience working with students or customers in a service‑oriented environment required, preferably in areas of higher education including one‑stop centers, enrollment services, admissions, financial aid, registrar’s office, and bursar/student accounts.

Part‑time on‑site position (19.5 hours per week).

• Catonsville
• Dundalk
• Essex

• Serve as the primary point of service for students, utilizing in‑depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
• Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
• Guide new admits through the enrollment process.
• Triage student questions to ensure advising appointments aren’t made unnecessarily when a student’s question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed. Ensure students are connected with their assigned academic advisor and make follow‑up appointments as needed.
• Ensure student’s records are accurate and assist them with updating their records as needed.
• Checking students in for their appointments with other services on campus.
• Utilize the student information system, Ellucian Banner, to understand a student’s financial aid status and assist them with completing their financial aid processes and accepting awards.
• Educate students about the benefits and requirements for federal and state financial aid and help them apply for aid via the FAFSA.
• Advise students of payment options and assist them with payment processes.
• Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
• Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
• Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
• Document interactions with students accurately and thoroughly, maintaining records of inquiries and responses provided.
• Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
• Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job‑specific workshops, conferences, trainings, and other professional development opportunities.

• Supplemental (Retirement Annuities) 403(b) and 457(b)
• Tax‑sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part‑time Associates and Full Time employees).
• Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after‑tax dollars and then withdraw tax‑free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the…