Student Success Advisor; Student Affairs

Student Success Advisor (Student Affairs)

Join to apply for the Student Success Advisor (Student Affairs) role at The Johns Hopkins University

The Student Success Advisor will assist students with course registration, academic strategies, selecting majors and minors, and developing post‑graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. The Advisors use an appreciative, strengths‑based advising model to increase retention, completion, engagement, satisfaction, and social mobility.

Johns Hopkins University has outlined a bold vision to better integrate life design, experiential learning, and mentoring into the academic and co‑curricular experiences for all students and postdoctoral fellows. At the Johns Hopkins Bloomberg School of Public Health (BSPH), the Career Services Office aims to help students make a significant impact on public health by connecting them to opportunities outside the classroom through enhancing career and professional development, coordinating experiential learning activities, and engaging with public health employers and alumni.

Reporting to the Executive Director, we are seeking a Student Success Advisor who will offer comprehensive career guidance, professional development, and life design principles specifically to BSPH international students, recent graduates, and alumni.

• Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
• Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post‑graduation plans.
• Conduct group advising sessions, advising workshops, and/or co‑sponsor events with faculty and other support offices.
• Track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.
• Advise undergraduates on academic opportunities and requirements, policies and procedures.
• Provide early interventions identifying and communicating with at‑risk students identified by faculty in each academic term.
• Meet with academic probation students and reinstated suspension students to conduct a self‑assessment and academic success plan.
• Monitor students’ academic progress to advise them of their academic standing. Communicate to students the process and deadlines for graduation processing.
• Create and maintain accurate academic records using degree audit software and SIS, document student meetings and notes in the student information database.

• Support the success of designated students, by providing year‑round proactive coaching and guidance throughout their undergraduate careers that address self‑care, socio‑emotional well‑being, career‑related issues including major choice, internships, full‑time employment, graduate school opportunities, and other postbaccalaureate positions.
• Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies.
• Possess current‑state knowledge of assigned students’ experiences through high‑contact methods that mirror year in school and/or current students’ needs.
• Track advisees’ progress via the university’s comprehensive intervention system, including tracking advisee use of academic support services.
• Make timely referrals for personal or academic issues as appropriate and engage ongoing contact with faculty as needed.
• Operate for advisees as a steadfast “hub” for all relevant “spokes” (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid and career advisors, pre‑professional advising, etc.) to support students facing personal or academic challenges.
• Serve as constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees. Be available for…