Senior Solar Crew Leader

Position Summary The Senior Solar Crew Leader is responsible for leading field crews, ensuring high-quality workmanship, maintaining safety standards, and supporting the development of team members, including On-the-Job Trainees (OJTs). They will lead Civic Works' operations and maintenance team, overseeing customer service troubleshooting, quality assurance inspections, annual O&M visits, warranty coordination with vendors and manufacturers, and engagement with permit inspectors.

They will supervise crews and evaluate the progress for each project. They will prepare and maintain required documentation and reports as needed. As a Senior Crew Leader, they will work with homeowners and will have a strong customer service focus and a passion for clean energy. They will be responsible for meeting monthly goals and will be evaluated based on performance metrics set by the Solar Field Manager and Solar and Roofing Construction and Training Manager.

The Senior Solar Crew Leader will report directly to the Solar Field Manager. The ideal candidate brings strong hands-on installation experience, leadership capability, and advanced troubleshooting skills, along with a passion for community impact.

Primary Responsibilities

I. Supervision of Solar Installation Team Lead and manage residential solar installation crews on-site.

Set expectations daily and create a corrective action plan if performance metrics are not met.

Provide regular feedback and coaching.

Evaluate performance based on measurable outcomes.

Instruct and deliver curriculum to trainees in OJT.Provide technical assistance on-the-job and make recommendations for additional hands-on training modules.

Train, mentor, and develop crew members and OJTs to build technical and professional skills.

Support workforce development by fostering a positive, inclusive learning environment.

Serve as the primary point of contact on-site for crew-related questions and escalations.

II. Oversight of Installation Services and Safety Practices Review project plans and coordinate installation workflow with team members.

Lead residential solar installations, including layout and assembly of solar modules/array and mounting hardware and mechanical/structural mounting of racking, modules, and electrical equipment.

Set the pace of work and help trainees develop the proficiency and speed that will be expected by employer partners.

Oversee work quality of all installers on site, according to industry standards and specific contract requirements.

Troubleshoot system issues during and after installation, identifying and resolving problems efficiently.

Conduct site assessments and provide feedback to improve installation processes

Continuously work towards a 100% pass rate on quality control inspections and permit inspections; debrief and act upon all feedback received.

Provide day-to-day oversight of required supporting documentation of all installations (e.g. job notes, completion forms, photos, etc.).Submit daily reports on all work completed to the Solar Field Manager.

Ensure that all team members are consistently in compliance with safety standards, according to federal and state standards and best practice guidelines, whether in the field or in the warehouse.

Maintain knowledge of current trends, developments, standards, and practices within the industry. Participate in educational programming or professional meetings as needed.

III. Customer Service and Engagement Set and manage expectations with customers daily.

Break down technical language into general terms for customers.

Ensure customer satisfaction; respond to all questions and concerns with professionalism.

Respond to quality control inspector questions and concerns with professionalism.

Escalate problems to the Solar Field Manager, as needed.

IV. Quality Assurance and System Maintenance Handle customer complaints quickly, efficiently, and professionally. May include on-site trouble shooting and handling of RMAs as needed.

Manage Operations and Maintenance requests to ensure installed systems work properly.

Help facilitate yearly O&M visits to ensure systems continue to operate at peak functionality.

Inspect installed systems for quality assurance. Submit pass/fail QC reports in a timely manner and help to coordinate follow up to close out QA reports.

Collaborate with vendors and manufacturers to process RMAs (Return Merchandise Authorizations) and resolve equipment-related issues.

V. Equipment Management Safely operate company vehicles to transport crew,…