Senior AV Engineer and Production Support

Senior AV Engineer and Production Support

Provide senior-level technical expertise to clients and guidance to a team of technicians in a multilingual, global event environment. Responsible for supporting new project research, designs, and installations, troubleshooting and repairing equipment, documenting procedures, engineering solutions to support production, maintenance, and operations, as well as serving as high level supervisor in major event spaces for live events and broadcasts.

Provide senior-level technical expertise to clients and guidance to a team of technicians in a multilingual, global event environment. Responsible for supporting new project research, designs, and installations, troubleshooting and repairing equipment, documenting procedures, engineering solutions to support production, maintenance, and operations, as well as serving as high level supervisor in major event spaces for live events and broadcasts.

• Provide technical expertise in the field of multimedia systems encompassing all related disciplines such as operational system support, troubleshooting and monitoring
• Proficiently operate control rooms and conference room systems including computers, data display and projection systems, audio mixing and distribution systems, AV device control systems, simultaneous interpretation, virtual meeting platforms, video signal processing, recording & playback equipment
• Recommend alternatives to infrastructure including upgrade of systems & equipment to meet service levels
• Serve as Engineer in Charge on high level live events and broadcasts
• Undertake the repair of equipment to keep systems functional and document quality standards, system anomalies, operational procedures, reference materials, and project work. Equipment includes Audio and Video systems, cameras, projectors, tape decks, monitors, control systems, audio sound consoles (mixers), PC’s and more.
• Recommend alternatives to infrastructure including replacement of systems and equipment to meet agreed service levels
• Coordinate and manage repairs of equipment at component level with outside service personnel and/or authorized manufacturer service centers
• Working closely with Operations, manage and maintain database of equipment assets and inventory in managed spaces, including reports on equipment repaired and time spent
• Interact often with other technical staff such as Electrical Contractors, Network Integration and cabling staff and contractors and Videoconferencing technicians to resolve necessary client issues
• Maintain system documentation and service manuals related to and useful for installation work, and diagnostic reference for current repairs and future upgrades
• Review/Maintain key signal flow diagrams in standard software packages such as CAD, Visio, etc.
• Responsible for collaborating with the On-Site Supervisor to advise the technical staff responsible for the support of the facility and its remote sites. Responsible for creating & leading instructional classes for technicians.
• Recommend technical solutions throughout the network and work with On-Site Supervisor to stay current on technical needs
• Interface with clients and end users to help resolve current technical issues and communicate to anticipate future issues
• Occasional travel ~5% and other duties as assigned

• Excellent written and verbal communications skills and a good listener;
  Ability to read, speak and effectively communicate in English & Spanish languages
• An overall understanding of the live program production process is necessary and a keen sense of urgency in solving customer requests to ensure timely resolution is critical
• In-depth knowledge of legacy and state-of-the industry multimedia systems and equipment used in best-in-class conference centers
• Candidate must be an initiative-taking leader and a team player
• Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
• Understanding audio and video flow and standards for troubleshooting
• Familiar with all types of AV equipment and control systems, including AMX and Crestron
• Proficient…