PLC and Controls Engineer

Primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects.

• Perform regular inspections, maintenance, and software updates of control systems.
• Identify and address system malfunctions or inefficiencies promptly.
• Implement system upgrades and enhancements to improve efficiency and performance.
• Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems.
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends.
• Respond to incidents, outages, and service disruptions promptly.
• Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage.
• Act as a point of contact for escalated issues and complex customer inquiries.
• Collaborate with technical teams to resolve critical incidents quickly and efficiently.
• Develop incident response protocols and ensure they are followed.

• Create instrument lists by examining P&.
• Compile submittal and procurement documentation for controls and instrument hardware.
• Provide technical support for panel fabrication technicians.

• Participate in customer design review meetings.
• Assemble development system using project hardware and computers.
• Configure user interface and HMI screens.
• Configure DDC, PLC and/or DCS control algorithms.
• Draft system documentation from templates.
• Assist in customer demonstrations and acceptance testing.
• Configure networks to interface with equipment.

• Work in a supervised role and/or with a team at a customer site.
• Install project software and configuration onto site systems.
• Participate in point-to-point loop checks.
• Perform instrumentation and software calibration and tuning.
• Participate in functional tests of all systems.
• Program field modifications as required.
• Assist with developing commissioning test plans and documentation updates/redlines.
• Assist with developing training documentation and presentations on operations and maintenance of the system.

• Requires on-call rotation to address critical system issues outside regular working hours.
• During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation requires working Monday to Thursday regular hours the week after an on-call week; remaining weeks of the month will work Monday to Friday regular hours.
• The role requires travel to different facilities for installation, maintenance, or troubleshooting.
• May include working in shifts, including nights, weekends, and holidays.

• Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.
• Associate’s Degree in an approved mechanical or electrical program, or proper background as determined by interview.
• Technical experience: BACnet, LON, Distech, Eclypse, Johnson Controls (Facility Explorer or Metasys), Siemens (Apogee, Talon, DXR, Desigo CC, Insight), Rockwell (Factory Talk Suite, RS Logix/Studio 5000, Plant
  
  PAx DCS), Kepware OPC server, Thin Manager, VMware.
• HVAC experience preferred: basic understanding of HVAC systems in large building automation systems, knowledge of sequence of operations and P&IDs for HVAC and plant utilities, experience with functional testing, specifying instrumentation and control valves for HVAC systems.

Seniority level:
Mid-Senior level

Employment type:

Full-time
Industries:
Manufacturing