Field Service Technician II- MD

🎰 Join the Game:
Become a Field Service Technician at AGS! 🎰

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

🛠
Tech-Savvy Tasks:Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

🔧
Maintenance Master:Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!

📝
Report Wizard:Complete paperwork and reports like a pro—timely, detailed, and accurate.

🏆
Customer Service Champion:Provide “best-in-the-business” service to our customers…internal and external.

⚡
Troubleshooting Superstar:Fix service incidents quickly and efficiently and escalate issues when needed.

📦
Inventory Hero:Keep track of the necessary parts and inventory to stay on top of your game.

⏰
On-Call Rotation:Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

🛡
Safety First:Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

🏫
Education:High School diploma or GED

🚗
License to Drive:A valid driver’s license, vehicle insurance

💻
Tech

Skills:

You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).

🖧
Experience:Knowledge in electronics/computer networking (gaming experience? Bonus points!).

🛠
Tools of the Trade:Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

📅
Flexibility:A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

📜
Compliance:Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love

About This Role:

🚗
Adventure Awaits:Traveling to the different casinos and customers in your territory

📈
Growth Potential:You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

💻
Techs Unite:Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!

🛠
Hands-On Work:It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note:
All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Location:

Job Type:

Field Service/CSC/TAC

Date Posted:

11/19/2025

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.

Learn more at  .