Manager - Accounts Receivable & Collections

At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence ® . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values:
Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

This role plays a critical role in driving the firm’s cash flow performance while protecting and strengthening client relationships. You will own and optimize the end-to-end collections process, serve as a key connector between Finance, client-facing leadership, and Legal, and deliver clear, measurable improvements in A/R aging, DSO, and overall collections effectiveness.

• Own and drive the firm’s collections strategy, ensuring timely resolution of outstanding invoices and consistent cash collection.

• Improve visibility and accountability across A/R by proactively managing aging, prioritizing high-risk accounts, and escalating issues appropriately.

• Strengthen collaboration between Finance, client-facing teams, and Legal to resolve billing disputes efficiently and professionally.

• Serve as a trusted partner to leadership by delivering actionable insights through reporting, analysis, and recommendations.

• Lead process improvements and technology enablement initiatives that modernize and scale the collections function.

In this role, you’ll manage day-to-day collections activity while partnering cross-functionally to resolve issues, mitigate risk, and improve processes.

• Own the end-to-end collections process for outstanding invoices, including routine follow-ups, escalations, and resolution.

• Actively manage A/R aging, prioritizing collection efforts on high-dollar and high-risk accounts.

• Maintain regular client contact via email and phone to confirm invoice receipt, resolve questions, and secure payment commitments.

• Track and document all collection activity, maintaining clear records of client communications and payment status.

• Partner closely with Project Managers, Managing Directors, group COOs, and client service teams to resolve billing disputes and unblock delayed payments.

• Escalate materially past-due accounts to Finance leadership with clear recommendations, including payment plans, work holds, or further escalation.

• Provide timely and accurate A/R status updates to stakeholders, including weekly or monthly aging summaries.

• Assist in establishing and refining credit and collections policies aligned with a professional services environment.

• Identify accounts requiring escalation and coordinate next steps with the internal Legal team.

• Prepare detailed account documentation and history for referral to outside collections counsel when necessary.

• Act as the primary point of contact with outside counsel through resolution, settlement, or write-off.

• Partner with implementation consultants to support the successful launch of High Radius in 2026.

• Serve as the subject matter expert for the High Radius platform post-implementation.

• Produce regular reporting on A/R aging, DSO trends, and collections performance for Finance leadership and group COOs.

• Identify root causes of delayed payments and partner with Finance to improve billing and collections efficiency.

• Support month-end close activities related to A/R reserves, write-offs, and audit support.

This role requires a strong foundation in accounts receivable, professional judgment, and the ability to navigate sensitive client situations with confidence and professionalism.

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

• 5+ years of experience in accounts receivable and collections, preferably within a professional services environment.

• Demonstrated experience managing sensitive client communications related to payment and billing issues.

• Strong understanding of A/R aging, collections workflows, and escalation processes.

• Excellent written and verbal…