Branch Ambassador - Eastern Maryland; North Cluster

Full Time Branch Ambassador - Eastern Maryland (North Cluster)

4 days ago Be among the first 25 applicants

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience‑obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

• Friendly, engaging people person—helping folks with technology challenges, casual conversation, or showcasing services and products.
• Reduce customer financial anxiety by determining personal and business financial needs; refer to experts to guide customers to their financial destination.
• Compliance‑focused: ensure audit and security policies and procedures are followed per Bank policy and Federal regulations.
• Support customers in all branch areas: cash handling, service needs, rotating to meet customer needs.
• Improve overall retail experience with fewer handoffs; every Ambassador is an expert.
• Curious and eager to learn—taught about Capital One products, services and experiences.
• Digitally savvy—showcase mobile/online experience, educate customers on additional banking channels.
• Team player—work with an energized banking team and inspire teammates.
• Research and answer customer inquiries, enhancing retention and engagement by recommending solutions.
• Travel between branches in assigned local area and support the market.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Baltimore, MD: $48,048 - $48,048 for Branch Ambassador
Clarksville, MD: $48,048 - $48,048 for Branch Ambassador
Dundalk, MD: $48,048 - $48,048 for Branch Ambassador
Elkridge, MD: $48,048 - $48,048 for Branch Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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