Teller, Finance & Banking

Position Purpose

Responsible for providing a positive member experience by performing a variety of paying and receiving functions, including cashing checks, processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Balances each day’s transactions and verifies cash totals. Ensures that members are promptly and professionally served, and their transactions are processed in a timely and accurate manner.

• Assumes responsibility for supporting, demonstrating, and promoting the Credit Union SERVICE culture:
  Support, Educate, Respect, Value, Innovate, Communicate, Empower. Consistently demonstrates a commitment to the Credit Union’s principles of equity and belonging, by modeling inclusive behaviors, proactively managing bias and supporting JHFCU’s diverse employee base and membership.

• Responsible for the efficient, effective, and accurate performance of teller functions.
• Accepts checks for deposit and/or loan payments, verifies the amounts and examines checks for all elements of a negotiable check, including proper endorsement and correct holds placed.
• Accepts and negotiates currency for deposits and/or loan payments, verifies the amounts and examines currency for all elements of legal U.S. tender.
• Performs teller transactions fluently and with outstanding accuracy, including proper endorsements, correct holds placed on checks, and supervisory approval (as required).
• Cash checks by adhering to teller check cashing guidelines.
• Detects and prevents potential fraud on accounts, including fraudulent checks and counterfeit items.
• Responsible for accurately processing account transfers, withdrawals, cash advances, and loan payments.
• Processes mail and fax transactions.
• Processes check and cash deposits received via automatic teller machines and/or on-site quick drop boxes.
• Keeps errors to a minimum as described in the policies and procedures manual.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Assists when needed for dual control.
• Assumes responsibility for establishing and maintaining effective professional business relations with members.
• Ensures that members are properly greeted. Interacts with members in a friendly and personable manner, ensuring the remote teller system does not present a barrier to a positive member experience.
• Ensures that members’ requests and questions are promptly and professionally resolved.
• Educates and migrates members to the appropriate area to assist with members’ needs.
• Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
• Maintains privacy of member account information.
• Ensures that the Credit Union’s quality reputation is maintained and projected.

• Remains compliant with applicable laws and regulations, including but not limited to BSA and the USA Patriot Act.
• Responsible for any additional duties and/or responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED).
• Minimum six (6) months teller or one (1) year cash handling experience is required and/or equivalent combination of education and experience.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Baltimore, MD $45,760.00 - $65,000.00