Investigative Assistant; Administrative Specialist Ii

Position: INVESTIGATIVE ASSISTANT (ADMINISTRATIVE SPECIALIST II)

Introduction

The Maryland Public Service Commission is an independent agency dedicated to ensuring safe, reliable, and economical public utility services for the citizens of Maryland. We regulate public service companies that provide gas, electricity, telephone, ground transport, water, and sewage services. Join a team of dedicated professionals committed to balancing the interests of consumers and utilities to foster a strong economy and a healthy environment for the state.

The Maryland Public Service Commission is seeking an Investigative Assistant for their Transportation Division.

GRADE

11

LOCATION OF POSITION

6 St. Paul Street
Baltimore, Maryland 21202

POSITION DUTIES

The main purpose of Investigative Assistant role is to assist the coordination and participation in the safety and enforcement efforts of the Commission's Transportation Division. This position is responsible for supporting the Assistant Director of Enforcement with completing and managing daily activities, scheduling and communicating with field personnel, developing proactive enforcement and security plans, and coordinating the Division's efforts in the execution of planned activities.

This position will also process and monitor the investigation of complaints, assist with the citation process, and provide administrative duties as assigned by the Assistant Director of Enforcement.

Position duties include but are not limited to:

• Preparation of documents related to enforcement activities (citations, testimony, etc.)
• Data entry
• Investigation of complaints received by the public
• Preparation of written reports
• Investigation of the vehicles and drivers of passenger for-hire carriers which includes cars, limousines, vans, bus services, transportation network companies and taxicabs
• Serves as a liaison with law enforcement agencies
• Testify at Commission hearings.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

• 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Experience testifying in court settings.
• Experience in Law Enforcement or conducting investigations.
• Experience using Microsoft Word, Excel, or other computer based databases.
• Experience in customer service.

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:
Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division p or , MD TTY Relay Service

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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