Consumer Protection Enforcement Manager

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF CONSUMER PROTECTION AND BUSINESS LICENSING

ENFORCEMENT MANAGER

Salary Range: 73,897.00 - $, ANNUALLY

Starting Pay: 83,000.00, ANNUALLY

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added elements of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

The Consumer Protection Enforcement Manager serves as the Department's senior enforcement official and is responsible for planning, directing, coordinating, and evaluating all consumer protection, licensing compliance, investigative, and enforcement activities. The Enforcement Manager oversees inspections and investigations of consumer complaints, unlicensed business operations, licensing violations, and violations of local consumer protection laws and regulations for the Department of Consumer Protection and Business Licensing (CPBL).

The Consumer Protection Enforcement Manager directly supervises Inspectors and Investigators and collaborates closely with the Director, the Deputy Director, the Board of Consumer Protection and Business Licensing, and other regulatory agencies to ensure consistent, fair, and effective enforcement of City laws and regulations. This position is responsible for developing enforcement strategies, managing complex investigations, monitoring performance metrics, and ensuring compliance with departmental policies and legal requirements.

Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office with few uncomfortable or hazardous working conditions. Work requires minimal physical exertion.

• Plans, directs, and evaluates all enforcement and investigative activities.
• Coordinates inspections, investigations, compliance reviews, and field operations.
• Develops and delivers compliance Education and outreach programs for businesses.
• Leads investigations involving patterns of fraud, deceptive trade practices, and unlicensed business activity.
• Reviews financial, licensing, advertising, and business records.
• Drafts investigative findings and recommendations for enforcement action.
• Prepares cases for administrative hearings and legal review.
• Testifies at hearings and administrative proceedings.
• Assists in developing enforcement policies and investigative procedures.
• Participates in multi-agency enforcement operations and task forces.
• Monitors industry trends and emerging consumer protection issues.
• Performs related work as assigned.

Education:

• Bachelor’s degree in public administration, business administration, regulatory affairs, law, or a related field

Experience:

• Five (5) years of progressively responsible experience in regulatory enforcement, investigations, compliance, inspections, consumer protection, code enforcement, or licensing administration.
• Least Three (3) Years Of Supervisory…