Scheduling Coordinator; Bilingual-Spanish

Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.

Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.

Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.

Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.

Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.

Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.

Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.

Work with the Patient Access department to retrieve and assess insurance authorizations.

Collect, track, and process quality improvement and patient tracking data as needed.

Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.

Assist with the training of Patient Service Specialists.