Disability Case Manager

Overview

VECRA, Inc. has a requirement for a Case Manager to support operational facilities in Baltimore, MD. The Case Manager will coordinate with all parties involved and provide well-structured and complete applications for Social Security Disability Benefits that will bring applications to fruition. This is a Full-Time position.

• Schedule and maintain a schedule of case screenings and follow-up with SSDI application entities
• Complete face to face and phone interviews for SSDI case screenings and applications
• Review SSDI process and documents with customers, set expectations and encourage communication
• Review all provided documentation and screening details and provide accurate assessment of the customer’s eligibility for Social Security Disability Benefits
• Obtain signatures on all necessary authorization and acknowledgement forms
• Obtain any medical documentation not yet provided
• Encourage customer participation in the active retrieval of all medical documentation
• Coordinate with customer, medical treatment sources, and the Social Security Administration’s Disability Determination Services
• Data entry and scanning/sorting of all case documents
• Review all medical records received from treating sources to ensure accuracy of patient information
• Utilize documentation to supplement or construct case files
• Perform timely and regular follow up with Social Security Administration and Disability Determination Services
• Contact claimants to obtain additional customer information when needed
• File all paperwork with Social Security in a timely manner
• Consider customer’s need for expeditious support
• Recognize operational improvements and suggest and coordinate process changes with Supervisor
• Support other staff with caseload as time allows
• Maintain a clean, orderly workspace in compliance with all privacy regulations
• Communicate via in-person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner
• Support management team, co-workers, and customers with regular and predictable attendance
• Provide additional support to Case Manager and MD Management team as Needed
• Perform other duties as assigned by leadership

• 3+ years of similar work experience in Case Management and/or Customer Services, experience with Social Security Administration disability or similar human services experience preferred
• Demonstrated teamwork skills
• Excellent verbal and written communication skills
• Must be a US citizen
• Ability to work as a team member, as well as independently
• Ability to self-start, take ownership of processes and motivate others to do same
• Background check required

• Attention to detail
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to manage and prioritize caseload
• Critical thinking
• Excellent written and verbal communication and interpersonal skills
• Organizational skills
• Strong computer skills including Windows and Microsoft Office

• Associate’s/Bachelor’s Degree preferred with Case Management Experience
• High school diploma or GED required

• Req #: 004-M2
• Shift: Days; 8:00am – 5:00pm
• Schedule:
  
  Monday – Friday
• FLSA:
  Non-exempt
• Pay Range: $18-20/hour
• Location | Place of Performance:
  Hybrid
  - Baltimore MD/Remote
• Telework or Virtual:
  Yes
• Other:
  Onsite training required in Baltimore. 100% remote thereafter. The government may require a return to onsite work in the future
• Req Type:
  Full-Time, 40 hours
• Benefits:
  We offer a competitive benefits package for full-time employees to include paid holidays, paid time off, medical, dental, short and long-term disability.