Patient Service Rep- Flex Pool

Join Our Team at Mercy Medical Center – Now Hiring a Patient Service Representative for our Flex Pool Nursing Unit.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Patient Care Services PSR, in collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. Provides direct clerical and administrative support to the patient care department and collaborates as needed with other departments to maintain smooth operation of the unit.

The PSR pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.

The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The PSR is responsible for the appropriate management of the physician schedule, assisting callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collecting referrals and surgical authorizations. The PSR is to provide excellent customer service using professionalism and proficiency.

Must be a person who pays attention to detail and likes to be a team player. This position is cross-trained for and fills in for other members of the team as needed.

High School Diploma or GED

Required:

1-2 Years of experience in a healthcare setting

Preferred: 3-5 years of experience in a related field or specialty practice

• Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee-related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.