Training & Quality Specialist; Hybrid

Resp & Qualifications

PURPOSE:

Were seeking a dynamic Training & Development Specialist to lead onboarding and ongoing education programs that elevate clinical and non-clinical teams within the Health Services division. Your work will directly impact member outcomes by fostering a culture of learning, collaboration, and excellence. This role provides relevant new hire and supportive ongoing training/professional development which create and maintain a motivated, skilled and effective team through which organizational goals are achieved.

As an experienced clinician, you will be involved in developing continuing education and professional development initiatives aligned with healthcare standards and compliance. You will collaborate with department leaders to identify skill gaps and create targeted learning paths, while ensuring that training programs support regulatory requirements and quality care coordination for members. We are looking for an experienced clinical professional in the greater Baltimore metropolitan area who is willing and able to work in a hybrid model.

The incumbent will be expected to work a portion of their week from home and a portion of their week at a Care First location based on business needs and work activities/deliverables that week.

• Designs, develops and/or facilitates instructor led training and development programs for both clinical and non-clinical team members within the Health Services Clinical Operations teams. Consistently delivers a quality program in the formal didactic, virtual or informal setting using adult learning principles. Uses instructional design principles to scope, review, modify, and redesign training materials to reflect current research and best practices and align with culture, core principles and strategic goals.
• Assesses learning needs, designs, develops, organizes, implements, and evaluates educational programs (orientations, continuing education, and in‑services) that facilitate the professional growth, knowledge, skill development, competency, applicable regulatory standards, and attainment of standards of care for care managers or other clinical and non‑clinical team members.
• Organizes and supports the educational activities of the team, which includes regular or ad hoc educational sessions, webinars, learning tools, assisting with departmental development‑related meetings, and providing other support.
• Identifies educational opportunities in support of influencing stakeholder behavior and bending cost trends.
• Acts as a mentor, providing feedback and coaching as the trainees apply the didactic content to real‑world job duties.
• Provides supportive oversight following the initial orientation period to ensure thorough understanding and incorporate all information presented during the training/orientation program, and are prepared to successfully launch into performing core job duties.
• Reviews accuracy and effectiveness of curriculum and content, providing timely and constructive feedback to associates and people leaders on their performance during training for development and learning opportunities.
• Collaborates to identify "best practices" so that those practices can be shared in an efficient and expeditious manner to improve care delivery, member experience or other critical business deliverables.
• Reviews randomized selected care plans and/or case reviews to assess quality and appropriateness. Delivers feedback to people leaders on quality trends.

Education Level: Bachelor's Degree in Nursing, Healthcare Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

8 years clinical experience in a healthcare setting with 2 years of demonstrating increasing responsibility for training, precepting and/or mentoring staff in relevant healthcare field. Working knowledge of instructional design and/or curriculum development, and experience with implementation and program evaluation from a training and quality improvement perspective.

• Working knowledge of Guiding Care / Health…