Patient Coordinator

Job Details

Role: Patient Coordinator
Company: Hero Practice Services
Location: Baltimore, Pratt
Pay Range: $16.00–$26.00 per hour

Hero Practice Services is seeking a Patient Coordinator to ensure a positive first impression by efficiently executing front office processes including answering the phone, scheduling appointments, and collecting payment within a pediatric practice. Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities.

With offices across the country, we have helped millions of children and young people gain access to the care they need since 2006. Working at Hero is both a career and a calling – join us, BE A HERO!

• Greet patients upon arrival and schedule appointments
• Call patients regarding appointment confirmations, reminders, and cancellations
• Collect and process patient payments with efficiency and accuracy
• Coordinate patient flow by keeping the appointment schedule organized and full
• Maintain a clean, sterile, and patient‑centric working environment
• Ensure practice is clean and presentable to patients, including cleaning restrooms, patient lobby, mopping, vacuuming, dusting, etc.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook)

• Exhibit strong interpersonal skills; listen to patients’ needs and possess an outgoing, friendly demeanor
• Working knowledge of Microsoft Office, including Word and Excel; experience with eCW and UKG software
• 3 months to one year of administrative experience and/or previous healthcare scheduling experience
• Strong interpersonal skills and the desire for professional growth
• Be organized and possess a superior knowledge of dentistry

• Monthly Bonus Plan
• Medical, Dental, Vision, Retirement Savings Plan, Disability and much more!
• Professional Advancement Opportunities in an established, growing health care group

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

The statements contained herein are intended to describe the general nature and level of work performed by Patient Coordinator, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.