Patient Access Associate

Patient Access Associate I (10:30am-11:00pm)

Join to apply for the Patient Access Associate I (10:30am-11:00pm) role at Med Star Health.

Location:

Franklin Square Medical Center

Department:
Emergency Room

Status:
Full-time, 36‑hours per week

Schedule:

Wednesday/Thursday/Friday, 10:30am‑11:00pm (1×4.5‑hour Saturday shift every 4 weeks)

Must be available for mandatory On‑Site Invision Class upon hire:
Tuesday & Wednesday, 8:00am‑4:30pm.

On‑Site Training: 3‑4 weeks of training with a preceptor and direct supervisor expected, which could be outside of the assigned schedule.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients, family members and visitors into the department/service area. May screen visitors and issue visitor passes. Alerts nurse when patients present with any complaints that could be perceived as acute or life‑threatening. Places  on each patient.
• Interviews patients, families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration, billing and patient tracking.
• Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
• Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed.
• Is proficient in the use of multiple systems such as Teletracking, SMS, Cerner, Amnion and IDX.
• Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles as required. Reviews past‑due accounts at the time of service, collects payments; refers patients to patient advocacy for any additional financial assistance.
• Follows established cash reconciliation policy guidelines and may complete daily
• Comprehends and adheres to HIPAA and Red Flag rules.
• Adheres to the Med Star Health Financial Assistance Policies and Procedures.
• Utilizes Managed Care Handbook for plan requirements of contracted services or if service is carved out.
• Maintains flexibility in learning all areas of Patient Access which may include bed control, scheduling patient appointments and clerical support. Performs admitting functions in a timely manner. Works additional time as requested when staffing problems occur.
• Performs scanning functions into the document imaging system and audit control of records with 98% accuracy.
• Provides administrative support in various areas of the respective Patient Access departments where needed.
• Maintains accurate documentation.
• Completes mandatory training (SITEL) within defined time frame.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi‑disciplinary quality and service improvement teams.

• High School Diploma or GED required
• Knowledge of medical terminology preferred

• Customer service experience required
• Previous healthcare experience preferred

• Excellent verbal and written communication skills.
• Working knowledge of various computer software applications and basic computer skills preferred.
• Demonstrates dependability; critical thinking, self‑management, initiative, creativity and problem‑solving abilities to improve the quality and efficiency of the department.
• Ability to perform in a high‑pressure environment and deal effectively and professionally with a diverse population.

This position has a hiring range of USD $18.70 – $32.72 /Hr.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care