Text and Chat Supervisor; Part-Time and PRN

988 Text and Chat Supervisor (Part-Time and PRN) (9521)

$26.00- $28.00 Hourly

Part-Time | Shift: 2:00AM-10:00AM | Saturday and Sunday

Remote

Building Hope. Connecting Communities. Saving Lives.

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, BCRI has provided timely, community-based care for individuals and families experiencing mental health and substance use challenges.

Our mission is to deliver effective behavioral health crisis services and treatment in the least restrictive environment — meeting people where they are, when they need it most.

We’re seeking a 988 Text and Chat Supervisor to join Baltimore Crisis Response, Inc. (BCRI) and help lead our dedicated team supporting individuals in emotional distress through the 988 Suicide & Crisis Lifeline
. In this role, you’ll provide real-time supervision and guidance to crisis counselors responding via text and chat, ensuring compassionate, trauma‑informed care and adherence to 988 standards. You’ll oversee day‑to‑day operations, support staff development, and help maintain a safe, high‑quality service environment for those reaching out in moments of crisis.

• Provide real‑time supervision, de‑escalation assistance, and clinical guidance to text/chat counselors during shifts.
• Facilitate regular supervision sessions, case consultations, and performance reviews.
• Support onboarding, training, and continued development of new and current staff.
• Monitor text and chats for quality, adherence to protocols, and client safety.
• Track key performance indicators.
• Ensure accurate documentation and timely completion of required reports.
• Assist in managing high‑risk or complex situations, including imminent risk of harm to self or others.
• Uphold 988 standards.
• Maintain schedules and ensure adequate staffing coverage for shifts.

• Bachelor’s degree in counseling, Psychology, or related field (or bachelor’s with equivalent crisis experience).

• 2+ years of experience in crisis intervention or mental health services.
• 1+ year of supervisory or leadership experience.

• 🏥 Medical, Dental, Vision, Life Insurance, and LTD.
• 💼 403(b) Retirement Plan.
• 🌴 Vacation, Sick, Personal, and Holiday Leave.
• 🚗 Up to 50% local travel.
• 💙 Be part of a compassionate, mission‑driven team saving lives through connection and care.

Make a Difference. Lead with Empathy. This is more than a support role — it’s a chance to stand alongside individuals in their most vulnerable moments and help them find their path to recovery.

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Apply today and be a bridge between crisis and hope.